International Checkout FAQs

Can my order be delivered internationally?

Yes, we are now pleased to provide our international shoppers with the customer experience they have been waiting for, through our partnership with FiftyOne. We currently support foreign currencies, guaranteed order totals and international shipments for the following 34 countries, with support for many more coming on board in the coming months.

How will I know how much my order will cost?

Just add items to your basket and click on the International Checkout button. We will calculate and guarantee the lowest possible order total in your preferred currency, including all shipping costs from the U.S. to your selected international destination, and any applicable duties, taxes, and VAT as determined by the destination customs authority.

Are there any additional costs that will be due upon receipt of my order?

No. When you use the International Checkout, you will be provided with a guaranteed order total in your preferred currency and can place your order with certainty. The order total presented will be the exact amount that you will be billed. There will never be any additional surprise costs billed upon delivery or due as C.O.D. charges.

What currencies are supported?

Currently, we support billing in CAD, EUR, GBP and USD with more currencies coming online in the coming months.

I live in the U.S., can I to ship an order internationally but pay in USD?

Yes, International Checkout supports international gift-giving, in that you can receive a guaranteed order total for an order that is shipping internationally, but pay in USD using a U.S. credit card.

What payment options are supported?

Currently, we accept Visa and MasterCard payments with additional payment options coming in the coming months.

What are my international shipping options?

How much does international shipping cost?

International shipping is calculated based on a number of factors including the desired service level (Standard/Express), the number of items you are purchasing, the weight of the items and the destination country postal code. International shipping will be calculated and guaranteed during International Checkout based on the items you are purchasing and your shipping destination.

When am I billed?

Your credit card will be billed at the time your parcel(s) leave the U.S.

What will my credit card statement say?

Your credit card will be billed by FiftyOne and your credit card statement will read “51*MERCHANT” where 51 denotes the FiftyOne network.

How much duty, customs tariffs, VAT and/or taxes are charged on international orders?

Duty, customs tariffs and VAT are set by the destination country and determined based on a combination of the country of origin or manufacturing of the goods being purchased, and the classification of that merchandise in accordance with a harmonized system adopted and used by the countries supported. The amount of applicable duty, tariffs, taxes and VAT will vary by country and will be determined and guaranteed by FiftyOne within the International Checkout.

Are there any items that cannot ship to my country because they are restricted?

If for some reason, there are any items that cannot be exported from the U.S. and/or imported into your destination country selection; you will be notified during the International Checkout process.

Do you ship furniture items internationally?

Unfortunately, international shipping restrictions prevent us from being able to ship oversized items outside of the U.S.

Who will I contact if I have questions relating to my order after I have made a purchase?

Please contact us via chat or email and we  will gladly assist you with any questions relating to your international order.

Can I redeem or purchase international gift cards?

Unfortunately, we do not currently support the sale or redemption of gift cards denominated in currencies other than USD$, or the sale of USD$ gift cards to international customers.

What is your return policy for international orders?

If for any reason you are not satisfied with your purchase, please contact us and we will provide you with further instructions on where returns should be shipped, and the amount you will be refunded. If you choose to refund any item for any reason, our partner FiftyOne will provide you with a refund of the original merchandise price and any duties, taxes and/or VAT originally paid on the returning item, in the same currency and using the same exchange rate as your original order.

What is FiftyOne?

FiftyOne is a new groundbreaking global ecommerce solution that allows us to not just provide our international shoppers with aggressive international shipping costs and the lowest possible guaranteed order total in the currency of your choice, but also present prices to you in that same currency throughout our entire website. The FiftyOne solution allows us to serve the best possible shopping experience to our international customers, so that you can buy from us with certainty.